Private Hot Air Balloon

Finer Details:

We care about your safety, so we only fly if the weather conditions are ideal. In case we have to cancel the flight due to bad weather, we will rebook your flight to another convenient day or you have the option for a full refund (depending on the T&Cs of your purchase)

Although ballooning is very safe, there are a few passengers who unfortunately won’t be able to join us:

• Ladies more than 3 months pregnant
• Children younger than 5 years old
• Anyone who has had major surgery in the last 6 months
• Anyone who has had a broken leg/arm in the last 6 months
• Anyone who suffers from chronic back or neck pain

Cancellation: Due to our activities’ extensive organization and limited capacity, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made, the following cancellation fees will apply:

• Cancellations made at least 24 hours before tour departure: eligible for full refund
• Cancellations made under 24 hours before tour departure: not eligible for refund
• No refunds can be made if you fail to join a tour, join it after departure, or leave it before its completion.

We strongly recommend that you take out adequate travel insurance to cover you in case of unforeseen circumstances preventing you from joining your scheduled tour. We will be more than happy to provide evidence to your insurance company if you cannot join us.

No refunds will be given in the circumstances or in the event of any reasonable delay, curtailment or alteration of a trip resulting from any cause, including severe weather conditions or mechanical failure. Components of trips are weather-dependent, and the Company cannot be held liable if trip components are unavailable on the day of travel.

Tours require a minimum number of guests to operate. Minimum guest numbers differ between tours and are subject to change at any time. If a tour is cancelled due to minimum guest numbers not being reached, guests will be offered an alternate tour option or be provided with a full refund.

Although the Company has taken reasonable steps to provide our guests with a safe experience, certain risks are inherent in each activity and cannot be eliminated without destroying their unique character. These inherent risks can be the cause of loss of or damage to equipment, accidental injury, illness or, in extreme cases, permanent trauma or death. The Company disclaims responsibility for the activities its clients choose to participate in, and these clients accept full responsibility for risks identified herein and any inherent risks not specifically identified. Any participation in any activity is purely voluntary and is at the sole election of the participant despite and with full knowledge of the inherent risks. You agree to take all prudent measures concerning your safety while on tour, including, but not limited to, the proper use of safety devices (including seatbelts, harnesses and/or flotation devices) and obeying all oral or written warnings regarding health and safety. The Company is not liable for loss or damages caused by your failure to comply with safety instructions or warnings). All pickup and drop-off locations and times published are estimates only and are subject to change at short notice due to external factors such as road closures, traffic, adverse weather conditions and mechanical breakdown.

We emphasize fresh food wherever possible, and meals are nutritious and varied. We cater for vegetarians and gluten intolerances—please advise GoToDXB team at the time of booking.

The Company has the right to refuse to carry a guest whose behaviour is detrimental to the enjoyment of the group. By travelling with the Company, you agree to accept the authority of the Pilot/Guide and accept their decisions. Our staff are entitled to a safe working environment and our guests to a great experience. Any threats to safety, physical or verbal, or inappropriate behaviour may result in removal from the trip. If a Pilot/Guide requires a guest to leave the tour, no refunds will be given, and that guest will be responsible for their own travel costs and arrangements from that point.

Due to the nature of this activity and the strict drone regulations in the UAE, drones are not permitted.